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Faq

What are the products available on this site?
A. There is a wide range of Gold and Silver Coins and Bars. Apart from the coins and bars, pendants are also available on the website.

Q. How can I buy gold and silver coins and bars online?
A. We have tried our best to make it very easy to buy kundan gold and silver coins on our website. Please follow the below steps to buy gold and silver products:

  • 1. Log on to www.kundanrefinery.com
  • 2. Choose a tab products then you fill find products category, choose products category as per your requirement.
  • 3. You can also choose choose a sub-category under different tabs e.g. Special Occasions, sub-categories are Akshaya Tritiya, Anniversaries, Dhanteras, Diwali, Dussehra, etc.
  • 4. Under sub-categories, you can browse different products like gold coins, gold bars, silver coins, pendants etc and choose a design.
  • 5. Once you choose the design, click on 'Buy Now' button and enter the payment details.
  • 6. You will receive an auto-generated email from us confirming your order.

Q. Is there any offer on products?
A. We come up with different offers from time to time. You can browse the products with discounted price under the tab 'Special Offers'.

Q. What if you don't have the coins and bars of my choice?
A. It is possible that we may not have the coins and bars as per your requirement. You can choose the design you like and click on 'Customize or Request a call Back' button and fill in the details. Our customer service executive will call you to understand your requirement and you will be able to place the order.

Q. How many days you take to deliver the products?
A. Usually we deliver the products within 1 day to 20 days after you place the order. Also the delivery time may vary for different products and different locations.

Q. How can I be assured of product quality?
A. Kundan Refinery is known for its product quality. Each and every product undergoes a stringent quality check at every stage. So, you don’t have to worry about product quality.

Q. What if I want to return or exchange my order?
A. We offer flexibility of return and exchange with 100% buyback. To know more, please check 'Return Policy' in detail.

Q. How much is the shipping charge if I place an order?
A. For all domestic (in India) orders, Kundan Refinery offers free shipping for all the products.