Buy Back Policy 

Kundan Refinery provides 100% buyback at the prevailing rate of gold/silver at the deduction of applicable GST and making charges; in all the cases, the current market value will be determined by the Kundan Refinery. The buyback policy is valid on all the stores of Kundan Refinery at Pan India level.

If any of our customers wish to return the product purchased through www.kundanrefinery.com for money back in future, can do so by sending back the product(s) to us or by visiting any of our outlets in India. Please call or visit any of the nearest Kundan Refinery outlets to know more about the in store buy back policy.

Conditions for this Policy

  • The prevailing market value of your product will be determined by Kundan Refinery. An indicative valuation will be provided based on the product provided by the customer for buy-back, however, the final valuation might be subject to change as per quality check, completed only after the product is received and tested by us.
  • The product shall be original and intact in Original Product Tampered Proof Packaging. In case the customer cannot provide the original tampered proof packaging, we will send the product to the Lab for re-certification before processing your request for Buyback. Moreover, we’ll not charge any cost of such certification and the Certification takes about five (5) working days.
  • The customer will be responsible for shipping the product to Kundan Refinery premises.
  • The products should be bought either from the Store(s) of Kundan Refinery at Pan India level or the official Website of Kundan Refinery or from stores that are selling original Kundan Refinery products.
  • Based on our quality inspection, the product is first scrutinized by a Purity test after the receipt of your product, basis which we will initiate the Buyback.
  • Any item that shows sign of damage, wear and tear, alterations, resizing or mishandling leading to reduction in metal weight as mentioned in the invoice shall be reduced from the final weight of metal in valuation. We reserve the right to Buy-Back amount of the product(s).
  • If you choose to return the product(s) for buyback, the buyback value will be paid to you via online bank transfer within ten (10) working days of receipt of the product.
  • Buy back is not applicable on making charges and GST.
  • This feature is not available for international orders (shipped outside India).

Buyback

Gold buyback encompasses a range of purity verification services that enables you to sell or exchange your products at a Purity Verification Centre in several cities across India for the best value available in the market. For the same reasons, we offer this Buy-Back Policy on all purchases made from any Kundan Refinery store, pan India. Valuations will be based on the current market value of the product and does not cover manufacturing charges and/or taxes.

The product along with the original product certificate, can be returned for buy-back basis its current market value. If you received a discount or free gift while making your purchase from our store, we will not deduct the original discount amount or free gift value, as applicable.

Procedure for availing this Policy

This Policy is applicable only for the buy back through online. Your stepwise procedure to process your request is as follows:

  • Contact our customer care team and inform the details of the product(s) you wish to return to us along with the Order Number.
  • Follow the return procedure mentioned here to return the product(s) to us.
  • Once the returned product is received by us and after successful completion of the quality check, your refund will be made to your online account through NEFT/ RTGS within ten to fifteen (10-15) working days of receipt of the product(s).
  • You are requested to update your bank details by emailing us at info@kundanrefinery.com to avail this facility.

Customer Delight

If you need and help or think we could have done something better then please let us know. We are listening and happy to do what we can to improve. We can be reached at info@kundanrefinery.com or at 844-844-4041 between 10 am to 6 pm, every week.

Locate us

Office of Kundan Refinery address is at Flat No 4 , Scindia house, 2nd floor, Janpath , Connaught Place , New Delhi - 110001

You can either get in touch with our Customer Care team by calling at 844-844-4041or emailing us at info@kundanrefinery.com

 

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