Exchange & Return Policy
We are fully committed to ensure that you are 100% confident and satisfied with your purchase. We take great pride in our reputation for quality and excellent value but in case you are unhappy with the merchandise, we offer a flexible and easy exchange and return policy. This Policy gives you enough time to be in no doubt that you have made the right decision of buying products like minted coins and pendants from Kundan Refinery. In case you have issues with the products(s), you can choose to return it back and claim refund within the policy time frame.
Return will only be accepted if your order is damaged in transit or you have received the incorrect product. Kindly ensure that the product received by you is of Kundan brand only and there is no sign of damage, wear and tear & cello tape wrapping over the tampered proof bag.
Please take a video while opening of the bag for your reference and safety.
If you get any product which isn’t of Kundan Brand, in such cases, we will first investigate the matter and then proceed further. In case your order is damaged in transit or a wrong product is delivered to you, you may return them in exactly the way in which they were received by you with original packaging and the barcode tag must not be tampered with.
Return of the purchased product(s) will only be entertained through our website. This policy is applicable for order(s) delivered within India only and all our products go through quality control before shipping.
The return request of all products sold by Kundan Refinery can be replaced according to the pin-code within ten (10) working days from receipt of the item(s) by placing a replacement request through proper channel within the stipulated time and intimate us in writing to us at firstname.lastname@example.org and sending us the image of the concerned product. You will get instructions from us for the return of the product. Let us know of any damages or defects within 48 hours days of the delivery and we will send you a replacement at no extra cost.
You are liable to get a replacement in case:
1. We have shipped a wrong product; or
2. You have received a wrong product; or
3. There is a manufacturing defect; or
4. Goods are damaged in transit.
Conditions for the Policy
All items must have the original security tag and label and must be returned in the same condition as delivered by us. Any item delivered showing signs of wear or tear, altered, resized or damaged in any other manner shall not be accepted for return. Refunds will be done in cases of the packages being lost during transit except the following:
1. Incorrect or outdated delivery address;
2. Incorrect address format including any form of a PO Box address or Pin code;
3. After three (3) failed delivery attempts by our respective courier agent;
4. Delivery of the product declined by the recipient;
5. Products returned in a worn out or damaged condition;
6. If the product is not faulty or damaged.
Replacement shall be processed within ten (10) working days after receiving the request and no return requests will be processed after ten (10) days from receipt of item(s).
All product(s) sold on this website are guaranteed authentic. However, we are unable to comment on the authenticity of items not purchased from www.kundanrefinery.com.